Refund policy

We want you to love your Nestward order. If something isn't right, here's how returns work.

Return Window
You have 30 days from the delivery date to request a return. To start a return, email us at aigent85@outlook.com with your order number and the item(s) you'd like to return. We'll reply with return instructions and the return address. Items sent back without an approved return request can't be accepted.

Condition
Items must be unused, undamaged, and in their original packaging with all tags attached.

Non-Returnable Items
For hygiene reasons, bed pillows, pillow inserts, comforters, and bedding can't be returned once removed from their sealed packaging. Items marked final sale are also non-returnable.

Return Shipping
For change-of-mind returns, the customer is responsible for return shipping costs, and original shipping charges are non-refundable. There is no restocking fee. We recommend a trackable shipping service, as we can't be responsible for returns lost in transit.

Refunds
Once your return is received and inspected, we'll email you to confirm approval. Approved refunds are issued to your original payment method within 5-10 business days; your bank may take additional time to post it.

Exchanges
The fastest way to get a different item is to return the one you have and place a new order.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, email us at aigent85@outlook.com within 7 days of delivery with your order number and photos of the item and packaging. We'll send a replacement or a full refund at no cost to you, including shipping.

Handmade Items
Many of our pieces are handwoven or handmade by artisans. Natural variation in color, pattern, size, and texture is part of their character and is not considered a defect.